Casino
The Venetian Macao is a Renaissance Venice-themed luxury hotel and casino resort in Macau, China owned by the Las Vegas Sands corporation. The Venetian is a 40-story, $2.4 billion anchor for the 7 resort hotels which are under construction on the Cotai Strip in Macau. The 10,500,000-square-foot (980,000 m2) Venetian Macao is modeled on its sister casino resort – the The Venetian in Las Vegas – and is the largest single structure hotel building in Asia and the third-largest building in the world by area.[1][2]
The main hotel tower was finished in July 2007 and the resort officially opened on August 28, 2007.[3] The resort has 3000 suites, 1,200,000 square feet (111,000 m2) of convention space, 1,600,000 square feet (149,000 m2) of retail, 550,000 square feet (51,000 m2) of casino space – largest in the world – with 3400 slot machines and 800 gambling tables and a 15,000 seat
arena for entertainment/sports events.
The casino is currently the largest in the world at 500,000 sq ft (46,000 m2). It is further divided into 4 themed gaming areas namely Golden Fish, Imperial House, Red Dragon and Phoenix. The casino consists of over 1000 slot machines and more than 600 gaming tables that are open around the clock.
Facilities and amenities provided inside the casino:
- Washrooms
- Automated teller machines (ATM)
- Casino membership desks (Cotai Rewards Club)
- High limit gaming area
- Cage with foreign currency exchange counters
Food and beverage outlets located inside the casino: Operated by The Venetian Macao
- Bar Florian
- Canton
- Red Dragon Noodles House
- Imperial House Dim Sum
- Bellini Lounge
Operated by independent companies:
- Morton's of Chicago
- Roka
The hotel offers a VIP club named Paiza Club to caters high-rollers and premium guests
The club comes with its own entrance, lobby, reception, team of butlers and guest lifts to the suites.
The gaming area of the Paiza Club is divided into individual private gaming rooms and named after Asian cities such as Yunnan, Guangzhou, Hong Kong, Singapore and Kuala Lumpur.
The guests of the club would have the exclusive access to the club dining outlet, the Paiza Club Dining & Lounge, which opens 24 hours a day.
Macao-Resort-Hotel Questionnaire
| 访问人数：10 1→5 分 非常不满→非常满意 | 分数/人数 | 1 | 2 | 3 | 4 | 5 |
| | | | | | | |
| 威尼斯人娱乐场拥有现代化的设备 | | 0 | 0 | 2 | 5 | 3 |
| 在威尼斯人娱乐场，可以看到高级的辅助设施 | | 0 | 0 | 5 | 4 | 1 |
| 威尼斯人娱乐场的员工都衣冠楚楚 | | 0 | 1 | 2 | 3 | 4 |
| 在威尼斯人娱乐场，可以看到关于服务的精美材料 | | 0 | 2 | 2 | 5 | 1 |
| 威尼斯人娱乐场承诺了的事，就一定会做到 | | 2 | 1 | 5 | 2 | 0 |
| 当你遇到问题时，威尼斯人娱乐场对解决问题表现出态度真诚的态度 | 0 | 0 | 0 | 7 | 3 | |
| 威尼斯娱乐场的服务总能在第一时间送到 | | 0 | 2 | 2 | 5 | 1 |
| 威尼斯人娱乐场提供服务的时间和它承诺的时间一致 | | 1 | 2 | 2 | 5 | 0 |
| 威尼斯人娱乐场保持着‘无错’记录 | | 3 | 0 | 0 | 6 | 1 |
| 威尼斯人娱乐场的员工告知你服务进行的确切时间 | | 4 | 3 | 0 | 2 | 1 |
| 威尼斯人娱乐场的员工为你提供快速的服务 | | 1 | 2 | 5 | 1 | 1 |
| 威尼斯人娱乐场的员工总是热情为你服务 | | 1 | 2 | 3 | 4 | 0 |
| 威尼斯人娱乐场的员工从未因为过于繁忙而对你的要求不予答复 | | 2 | 0 | 4 | 0 | 4 |
| 威尼斯人娱乐场员工的行为让你产生信赖感 | | 0 | 1 | 5 | 4 | 0 |
| 你对威尼斯人娱乐场的业务感到安全 | | 2 | 0 | 3 | 4 | 1 |
| 威尼斯人娱乐场的员工始终礼貌待客 | | 1 | 0 | 4 | 4 | 1 |
| 在回答你的疑问时，威尼斯人娱乐场的员工将显示出专业的知识 | | 0 | 0 | 5 | 4 | 1 |
| 威尼斯人娱乐场为你提供个性化的关怀 | | 4 | 3 | 2 | 1 | 0 |
| 对所有的顾客而言，威尼斯人娱乐场的运营时间都很方便 | | 0 | 0 | 0 | 0 | 10 |
| 威尼斯人娱乐场的员工为你提供个性化的关注 | | 0 | 0 | 3 | 4 | 3 |
| 你将对威尼斯人娱乐场最具青睐 | | 0 | 0 | 0 | 3 | 7 |
| 威尼斯人娱乐场的员工懂得你的确切要求 | | 1 | 1 | 4 | 2 | 2 |
The overall quality of service
Ideal Casino Questionnaire
| 访问人数：10 1→5 分 非常不同意→非常同意 | 分数/人数 | 1 | 2 | 3 | 4 | 5 |
| | | | | | | |
| 理想中的娱乐场拥有现代化的设备 | | 0 | 0 | 0 | 5 | 5 |
| 在理想中的娱乐场，可以看到高级的辅助设施 | | 0 | 0 | 0 | 4 | 6 |
| 理想中的娱乐场的员工都衣冠楚楚 | | 0 | 0 | 2 | 3 | 5 |
| 在理想中的娱乐场，可以看到关于服务的精美材料 | | 0 | 0 | 2 | 5 | 3 |
| 理想中的娱乐场承诺了的事，就一定会做到 | | 0 | 0 | 5 | 2 | 3 |
| 当你遇到问题时，理想中的娱乐场对解决问题表现出态度真诚的态度 | 0 | 0 | 0 | 7 | 3 | |
| 理想中的娱乐场的服务总能在第一时间送到 | | 0 | 0 | 2 | 5 | 3 |
| 理想中的娱乐场提供服务的时间和它承诺的时间一致 | | 0 | 0 | 2 | 5 | 3 |
| 理想中的娱乐场保持着‘无错’记录 | | 0 | 0 | 0 | 6 | 4 |
| 理想中的娱乐场的员工告知你服务进行的确切时间 | | 0 | 0 | 0 | 2 | 8 |
| 理想中的娱乐场的员工为你提供快速的服务 | | 0 | 0 | 5 | 1 | 4 |
| 理想中的娱乐场的员工总是热情为你服务 | | 0 | 0 | 3 | 4 | 3 |
| 理想中的娱乐场的员工从未因为过于繁忙而对你的要求不予答复 | | 0 | 0 | 4 | 0 | 6 |
| 理想中的娱乐场员工的行为让你产生信赖感 | | 0 | 0 | 0 | 4 | 6 |
| 你对理想中的娱乐场的业务感到安全 | | 0 | 0 | 3 | 4 | 3 |
| 理想中的娱乐场的员工始终礼貌待客 | | 0 | 0 | 4 | 4 | 2 |
| 在回答你的疑问时，理想中的娱乐场的员工将显示出专业的知识 | | 0 | 0 | 0 | 4 | 6 |
| 理想中的娱乐场为你提供个性化的关怀 | | 0 | 0 | 0 | 1 | 9 |
| 对所有的顾客而言，理想中的娱乐场的运营时间都很方便 | | 0 | 0 | 0 | 0 | 10 |
| 理想中的娱乐场的员工为你提供个性化的关注 | | 0 | 0 | 3 | 4 | 3 |
| 你将对理想中的娱乐场最具青睐 | | 0 | 0 | 0 | 3 | 7 |
| 理想中的娱乐场的员工懂得你的确切要求 | | 0 | 0 | 4 | 2 | 4 |
Ratio Of the Overall Point
Analysis & Conclusion
The report of the questionnaire only one person to do it.Because there was something misunderstanding with the teammates.
The amount of data might not enough (only 20 person), but has been reflected in the majority of consumers Venice hotel satisfaction. The second questionnaire is also very successful, demonstrates several aspects of our customers which pay more attention to the quality of service. The first questionnaire is a Macao-Resort-Hotel Questionnaire, customers can be seen from the chart or very satisfied with the quality of service in Venice, more than half of satisfaction. Moreover, more than 21% customers said very satisfied, this is a very impressive figures. Satisfaction mainly concentrated in the‘the most popular Venetian Casino’、 ‘For all customers, the Venetian Casino opening hours are convenient’. Hotels outstanding performance in these two areas. ‘When you have some problems, Venetian Casino to solve the problem, to show the sincere attitude', ‘Venetian Casino maintained a no fault record'. 30% expressed dissatisfaction with the option to focus on ‘Venetian Casino staff services to inform you the exact time'and ‘Venetian Casino provide you with personalized care'. Venetian Casino do this two job not very well.
The second questionnaire is Ideal Casino Questionnaire, from the chart,nearly 82 percent agreed that the questionnaire ideal Casino.So the questionnaire was successful, did not disagree with the data. Most customers pay attention to the quality of service for the first three,‘for all customers, the ideal time casino opening hours are very convenient', ‘ideal casinos provide you with personalized care' and ‘ideal Casino staff to inform you the exact services time '.
In fact, customers from ideal Venice casino have a certain gap. Because the questionnaire scored the highest ideals of the first three, Venetian hotel do not well enough.
Suggestion
Venetian hotel will continue to carry forward the advantages of opening hours and maintaining its own error-free recording and dedicated service. The strengthening of staff service quality for customers to know the exact time service. Hotels should be established customer preferences database for hotels to provide customers with more personalized service.
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